Customer Care Coordinator
Laredo, TX
Full Time
Entry Level
ARIVA Homes is seeking a proactive and organized Customer Care Coordinator to join our team. This role focuses on coordinating warranty work for homeowners and managing tenant issues for multiple commercial/industrial properties. You will serve as the key liaison between our customers/tenants and the construction team, ensuring timely and high-quality resolutions through effective use of our CRM system.
Key Responsibilities:
At ARIVA Homes, we pride ourselves on our culture of stability, growth, and collaboration. Our employees are our greatest assets, and we work together to deliver exceptional products and services while promoting a healthy work-life balance.
Benefits Include:
Key Responsibilities:
- Coordinate with construction supervisors and subcontractors to manage and resolve warranty issues for homeowners/tenants, ensuring that all work is completed within established deadlines and meets company standards.
- Develop and maintain strong relationships with subcontractors, suppliers, and internal teams, ensuring clear communication and alignment on schedules and expectations.
- Track and report on warranty service requests, repairs, and completion status, providing updates to relevant departments as needed.
- Ensure all work meets quality standards by conducting follow-ups and inspections with the construction team and subcontractors.
- Respond to homeowner service requests promptly as assigned, contacting homeowners within 24 hours and scheduling inspections within 72 hours.
- Evaluate service requests to determine if issues fall under warranty coverage or are the responsibility of the homeowner, and communicate findings to homeowners.
- Expedite emergency repairs by coordinating with subcontractors and internal teams to address urgent issues quickly.
- Ensure all warranty repair schedules are maintained and that work meets the quality standards set by the company and expected by homeowners.
- Provide homeowners with clear and accurate information about warranty coverage and limitations, referencing the Home Buyers Warranty and 2-10 HBW manuals.
- Manage warranty repair schedules to ensure a smooth and efficient process, delivering a positive customer experience.
- Assist with coordinating and resolving tenant-related issues for our internal portfolio of industrial properties.
- Perform other duties as assigned to support the customer care and construction teams.
- High School Diploma or GED required.
- 2-5 years of experience in property management is required.
- Experience in the homebuilding or construction industry is highly desirable.
- Advanced skills in Microsoft Word and Excel.
- Strong organizational skills with excellent attention to detail.
- Ability to coordinate multiple tasks and communicate effectively with various stakeholders.
At ARIVA Homes, we pride ourselves on our culture of stability, growth, and collaboration. Our employees are our greatest assets, and we work together to deliver exceptional products and services while promoting a healthy work-life balance.
Benefits Include:
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance and Long-Term Disability Insurance
- Voluntary Term Life and Accident Insurance
- Short-Term Disability
- Health Savings Account (HSA)
- 401k with Company Match
- Paid Time Off and Holidays
- Employee Assistance Program (EAP)
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